Refund policy

📜 RETURN, CANCELLATION & WARRANTY POLICY

Stinger Electric™ (Stinger Electric FZE, registered at Sharjah Research & Technology Innovation Park Spark Free Zone, License No. 11626, Registered Office: Block B-B58-086, SRTIP, P.O. Box 66636, Sharjah, UAE) operates with crystalline transparency and strict adherence to international trade laws, UAE Federal Decree-Law No. 15 of 2020 / Federal Decree-Law No. 5 of 2023 on Consumer Protection, and international Dangerous Goods (DG) maritime and aviation safety standards.

1. CANCELLATIONS & LAUNCH BATCH 001 PRE-ORDER WINDOW

  • 24-Hour Cancellation Window: Because every vehicle requires specialized factory crating, UN-certified hazardous materials packaging, and pre-paid ocean freight allocation, you may cancel your order for a 100% full refund within 24 hours of purchase by emailing admin@stingerelectric.shop.
  • Post-24-Hour Lock: Once 24 hours have elapsed from order logging, your order enters active factory queueing, customs manifest filing, and freight booking. Cancellations or refunds cannot be processed after this point while units are in production or transit.

2. NON-DEFECTIVE RETURNS ("BUYER'S REMORSE")

  • Final Sale Policy: Due to the technical complexities and international regulations governing high-capacity lithium-ion electric vehicles (classified as Class 9 Miscellaneous Dangerous Goods under UN3480 Lithium-Ion Batteries and UN3556 Lithium Battery-Powered Vehicles), Stinger Electric™ does not accept returns or offer refunds for non-defective items ("change of mind" or "buyer's remorse").
  • Dangerous Goods Transport Laws: Public postal services and commercial parcel networks strictly prohibit consumers from shipping uncertified high-voltage lithium battery vehicles without licensed HazMat packaging, UN-specification markings, IMDG/IATA documentation, and certified Dangerous Goods handlers.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS PROTOCOL

  • Immediate Mandatory Inspection: You must inspect your crate and vehicle immediately upon delivery.
  • 48-Hour Claim Window: If your vehicle arrives damaged from transit, defective out of the box, or incorrect, you must report it to admin@stingerelectric.shop within 48 hours of delivery.
  • Required Documentation: Your email must include your Order Number, clear high-resolution photographs of the outer shipping crate, the UN HazMat label, and a short video clearly demonstrating the defect or transit damage.
  • Remedy Action: Upon verification, Stinger Electric™ will immediately dispatch genuine zero-defect replacement components or arrange a complete modular replacement free of charge.

4. TIMEFRAME & DELIVERY GUARANTEE (9 GLOBAL DDP ZONES)

  • Global DDP Coverage Zones: Stinger Electric™ Launch Batch 001 Pre-Orders include 100% Free DDP (Delivered Duty Paid) Door-to-Door shipping across 9 Primary Global Regions: United Kingdom (UK), United States (USA), European Union (EU), Canada (CA), Australia (AU), United Arab Emirates (UAE), Kuwait (KW), Qatar (QA), and Saudi Arabia (SA). Zero import tariffs, zero local VAT, zero customs duties, and zero hidden handling fees apply.
  • Launch Batch 001 Fulfillment Schedule:
    • Dispatch & Processing Window: 1–2 weeks from order logging (covers payment verification, factory testing, single-connector UN3480 battery testing, and export manifest filing).
    • Ocean Freight DDP Transit: 3–4 weeks door-to-door (includes fully insured ocean transit, port customs clearance, import tariffs, and local VAT paid 100% by Stinger Electric™).
    • Total Delivery Window: 4–6 weeks total door-to-door arrival.
  • Guaranteed Delivery Commitment: If your shipment exceeds 64 days from order logging due to carrier loss or logistics force majeure, you are entitled to a 100% full refund or immediate re-shipment at zero cost.

5. 1-YEAR LIMITED MODULAR PARTS WARRANTY & STINGER CARE PROTOCOL

  • Warranty Duration & Effective Start Date: Every bike sold by Stinger Electric™ includes a 1-Year (365-Day) Limited Warranty that activates strictly on the Confirmed Carrier Delivery Date (verified via courier proof of delivery timestamp).
  • Mandatory 30-Day Portal Registration & Serial Accuracy Lock: To activate official warranty coverage, customers must complete the 1-Year Factory Warranty & VIN Registration on our official Order Tracking page within 30 calendar days of carrier delivery. Registration requires 100% accurate, precise entry of your Shopify Order ID (e.g. #⚡1001⚡#), stamped head-tube Frame VIN, and physical UN3480 Battery Pack Serial Number directly as printed on the delivered components.
  • Initial Fraudulent Registration Nullification Clause: Submitting false, fictitious, altered, or mismatched Frame VINs or UN3480 Battery Serial Numbers during initial portal registration—whether intentionally or through unauthorized third-party serial inputs—renders the registration NULL AND VOID AB INITIO. Any attempt to register serial numbers that do not match the exact physical factory unit delivered under that specific Shopify Order ID constitutes fraudulent registration and results in immediate, permanent forfeiture of all warranty rights.
  • Claim-Time Cross-Verification & Anti-Fraud Security Protocols: All active warranty claims undergo rigorous three-way cross-referencing between (1) initial portal registration records, (2) factory dispatch logistics logs, and (3) live diagnostic video/photographic proof submitted at the time of claim. Video proof must clearly show the registered Frame VIN and UN3480 Battery Serial Number stamped on the physical bike. If submitted media reveals mismatched serial numbers, swapped components, unverified/fraudulent serial inputs, or attempts to claim warranty on old, third-party, or altered batteries/parts, the claim will be 100% rejected, flagged as criminal fraud, and warranty coverage permanently terminated.
  • Strict Non-Registration Forfeiture Clause: If a customer fails to complete registration with accurate Frame VIN and UN3480 Battery Serial Numbers on the portal within 30 calendar days of delivery, the warranty is permanently voided and forfeited without exception. Unregistered vehicles will not be eligible for warranty support or modular replacement dispatches.
  • Powertrain & Chassis Coverage: Activated warranties cover manufacturing defects on core components: High-Output PMSM Motor, Lithium-Ion Battery Pack, Sine-Wave Controller, Matrix ECU, and Forged Frame.
  • Street Hardware Coverage (3C & Homologated Models Only): For Light Bee X 3C and Ultra Bee T street-legal editions, activated warranty coverage explicitly extends to factory street hardware (LED headlight/tail optics, turn indicators, mirrors, switchgear, digital display, and horn assembly).
  • Warranty Claim Execution: Active warranty claims operate under a zero-friction modular model. Simply submit diagnostic video proof displaying your registered serials to admin@stingerelectric.shop; once verified by technicians, genuine factory replacement parts are dispatched directly via express air freight at zero cost.
  • Exclusions: Warranty does not cover normal wear-and-tear items (tires, brake pads, chains, sprockets), post-delivery physical crashes, water immersion beyond IP ratings, unauthorized electrical modifications, or improper assembly.

6. REAL-TIME SHIPMENT TRACKING & MULTI-LEG LOGISTICS TRANSPARENCY

  • Universal Tracking Integration: Customers can monitor their order in real time on our dedicated Order Tracking page.
  • Supported Tracking Identifiers: Shipment status can be queried using your Shopify Order Number (e.g. #⚡1001⚡#), Stinger Consignment ID (e.g. SE-2026-8891), or Last-Mile Courier Tracking Number (DPD, FedEx, UPS, DHL).
  • Multi-Leg Visibility: The tracking portal provides full visibility across all 3 logistics phases: Stage 1 (Factory Release & UN3480 DG Certification), Stage 2 (DDP Air/Ocean Linehaul & Port Customs Clearance), and Stage 3 (Last-Mile Courier Door Delivery).

For all policy inquiries or claim logging, contact our administrative support team at admin@stingerelectric.shop.