Delivery Information

🚚 SHIPPING, LOGISTICS & DANGEROUS GOODS POLICY

Last Updated: September 21, 2026

At Stinger Electric™ (operated by Stinger Electric FZE, registered at Sharjah Research & Technology Innovation Park Spark Free Zone, License No. 11626, Establishment Card No. 379933/6, Registered Office: Block B-B58-086, SRTIP, P.O. Box 66636, Sharjah, United Arab Emirates), we engineer a transparent, direct-from-factory logistics model. To deliver the world's highest-performing electric vehicles at unmatched market value, every bike is dispatched directly from primary manufacturing, assembly, and quality verification facilities straight to your doorstep.

1. COVERED DESTINATIONS & ALL-INCLUSIVE DDP PRICING (9 GLOBAL ZONES)

We provide Fully Insured, Door-to-Door Delivered Duty Paid (DDP) Shipping across our 9 Primary Global Regions:

  • United Kingdom (UK): Full nationwide door-to-door delivery.
  • United States of America (USA): Lower 48 continental states.
  • European Union (EU): All 27 EU member states.
  • Canada (CA): All primary provincial destinations.
  • Australia (AU): Full nationwide metro and regional coverage.
  • United Arab Emirates (UAE): Direct domestic free-zone and mainland fulfillment.
  • State of Kuwait (KW): Full nationwide door-to-door delivery.
  • State of Qatar (QA): Full nationwide door-to-door delivery.
  • Kingdom of Saudi Arabia (SA): Full nationwide door-to-door delivery.

Zero Hidden Import Fees Guarantee: Under our DDP framework, your checkout total is 100% final. Stinger Electric FZE pre-pays all freight costs, export tariffs, import duties, customs clearance charges, port handling fees, and destination VAT. You will never encounter unexpected customs invoices, local tax bills, or carrier brokerage demands upon delivery.

2. FULFILLMENT TIMEFRAMES & SHIPPING MODES

We operate a structured, multi-option fulfillment schedule designed to guarantee zero-defect quality control, pre-cleared customs booking, single-connector battery safety testing, and continuous freight tracking:

Option A: Launch Batch 001 Pre-Order (Standard Ocean Freight DDP)

  • Stage 1 — Order Processing, Testing & Export Logging (1–2 Weeks): Upon order confirmation, your vehicle undergoes multi-point diagnostic inspection, sine-wave controller calibration, UN3480 single-connector battery load testing, UN-certified crating, and export customs manifest filing.
  • Stage 2 — Insured Maritime DDP Transit & Last-Mile Delivery (3–4 Weeks): Handed over to licensed maritime dangerous goods carriers for direct sea linehaul transit, import customs clearance, and final handover to local courier networks (e.g., DPD, FedEx, UPS, DHL).
  • Total Estimated Transit Window: 4–6 Weeks Total door-to-door arrival from order logging.

Option B: Priority Express Dispatch (Air Freight DDP)

  • Express Air Cargo Linehaul: Available on designated inventory batches and high-priority dispatches, utilizing specialized cargo aircraft approved for high-capacity lithium battery transport.
  • Total Estimated Transit Window: 2–3 Weeks Total door-to-door arrival straight to your address.

3. DANGEROUS GOODS (DG) & HAZMAT SAFETY PROTOCOLS

High-performance electric dirt bikes (including Sur-Ron Light Bee X 2026, LBX2 2026, Hyper Bee 2026, Ultra Bee HP 2026, Light Bee X 3C Street Legal 2026, and related e-dirtbike platforms) are powered by high-capacity lithium-ion battery architectures. For international transport safety, all dispatches strictly adhere to International Maritime Dangerous Goods (IMDG) codes, IMO regulations, and IATA Dangerous Goods Regulations:

  • Class 9 Hazardous Materials Certification: Shipments are certified under international safety codes UN3480 (Lithium-Ion Batteries), UN3556 (Lithium Battery-Powered Vehicles), and UN3171 (Battery-Powered Equipment).
  • 30% State of Charge (SOC) Transport Standard: In compliance with international aviation and maritime dangerous goods regulations, all battery cells are shipped at a maximum 30% State of Charge during transit to prevent thermal volatility.
  • UN-Specification Protective Crating: Vehicles are bolted inside heavy-duty steel skeletal crates wrapped in UN-stamped, tamper-evident HazMat barrier packaging engineered to absorb transit stress and prevent moisture ingress.

4. REAL-TIME SHIPMENT TRACKING, MANDATORY REGISTRATION & SERIAL AUDIT

As soon as your shipment completes Stage 1 export logging, an automated dispatch notification is issued via email containing your official Carrier Bill of Lading, Shopify Order ID (e.g. #⚡1001⚡#), and Stinger Consignment ID (e.g. SE-2026-8891). You can track multi-leg transit status in real time directly on our official Order Tracking page.

Carrier Delivery Verification, Mandatory Registration & Serial Audit: Official carrier proof of delivery timestamps trigger the commencement of your 1-Year (365-Day) Limited Warranty and initiate the mandatory 30-calendar-day window to submit your Frame VIN and UN3480 Battery Serial Number through the Order Tracking portal. Submitting false, mismatched, or altered serial numbers during initial registration or warranty claim filings renders registration NULL AND VOID AB INITIO and results in permanent warranty forfeiture.

5. 64-DAY GUARANTEED DELIVERY PROTECTION

We guarantee our international shipping framework with an absolute commitment. If your shipment exceeds 64 days from order logging due to carrier rerouting, port congestion, or logistics force majeure, Stinger Electric FZE provides your choice of:

  • A 100% Full Refund processed immediately to your original payment method; or
  • An immediate Zero-Cost Replacement Reshipment dispatched via priority express logistics.

6. 1-YEAR MODULAR PARTS WARRANTY GUARANTEE

Every electric vehicle platform supplied by Stinger Electric™ is backed by a comprehensive 1-Year (12-Month) Modular Parts Warranty for total peace of mind:

  • Coverage Scope: Covers critical electrical and mechanical modules—including the drive motor, high-output controller, digital display cluster, battery management system (BMS), structural frame, and wiring harness—against factory defects and component failures.
  • Zero-Cost Parts Replacement: If a covered component experiences defect or failure within 12 months of receipt, Stinger Electric FZE will ship a brand-new, genuine factory replacement part directly to your address at zero cost.
  • Express Diagnostic Verification & Anti-Fraud Compliance: Simple remote claims process via video diagnostic logging submitted directly to our logistics & technical team for swift dispatch approval within 24–48 hours, verified against registered Frame VIN and Battery Serial numbers.

7. LOGISTICS & CUSTOMS CONTACT INFORMATION

For order tracking assistance, carrier updates, warranty support, or customs documentation inquiries, contact our administrative logistics team at:

Stinger Electric™ Logistics Dept.
Stinger Electric FZE
Trade License No. 11626 | Establishment Card No. 379933/6
Sharjah Research & Technology Innovation Park Spark Free Zone
Registered Office: Block B-B58-086, SRTIP, P.O. Box 66636, Sharjah, United Arab Emirates
Telephone / Direct Line: +971 50 144 2145
WhatsApp Support: +971 52 699 3261
Email Support: admin@stingerelectric.shop