Privacy policy

🔒 PRIVACY POLICY

Last Updated: September 20, 2026

Stinger Electric™ (operated by Stinger Electric FZE, registered at Sharjah Research & Technology Innovation Park Spark Free Zone, License No. 11626, Establishment Card No. 379933/6, Registered Office: Block B-B58-086, SRTIP, P.O. Box 66636, Sharjah, United Arab Emirates) operates this store and website (including all content, features, tools, and services) to provide you with a high-performance electric vehicle procurement experience (the "Services"). This Privacy Policy describes how Stinger Electric FZE collects, uses, processes, and discloses your personal information when you visit, interact with, or make a purchase from stingerelectric.shop.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information necessary to fulfill orders, process DDP customs clearance across our 9 primary global delivery regions, provide customer support, execute zero-vulnerability vehicle warranty registrations, and maintain store infrastructure security. This includes:

  • Contact Details: Full legal name, delivery address, billing address, telephone number (+971 / international contact line), and email address.
  • Financial & Transaction Information: Payment card details, transaction confirmations, order history, and payment processing logs (processed securely via encrypted banking gateways).
  • Customs & Identity Verification Data: Consignee documentation required by international customs authorities and maritime/aviation dangerous goods carriers for Class 9 HazMat (UN3480 Lithium-Ion Batteries and UN3556 Lithium Battery-Powered Vehicles) Delivered Duty Paid (DDP) shipping clearance across our 9 primary coverage regions: United Kingdom (UK), United States (USA), European Union (EU), Canada (CA), Australia (AU), United Arab Emirates (UAE), Kuwait (KW), Qatar (QA), and Saudi Arabia (SA).
  • Vehicle Identification & Warranty Registration Data: Stamped head-tube Frame Vehicle Identification Numbers (VINs), casing-printed UN3480 Battery Pack Serial Numbers, Shopify Order IDs, and diagnostic media submitted through the Stinger Care Protocol warranty activation portal within the mandatory 30-day post-delivery window.
  • Logistics & Tracking Query Identifiers: Shopify Order IDs (e.g. #⚡1001⚡#), Stinger Consignment IDs (e.g. SE-2026-8891), and third-party courier tracking numbers inputted into our Universal Tracking Engine.
  • Device & Usage Information: IP address, browser type, network identifiers, and interaction data collected automatically via cookies and tracking technology.

2. HOW WE USE YOUR PERSONAL INFORMATION

Stinger Electric FZE uses your personal data strictly for legitimate business and fulfillment purposes:

  • Order Fulfillment & DDP Logistics: Processing payments, arranging factory dispatch, booking ocean/air freight, clearing import tariffs, paying local VAT/duties, and orchestrating door-to-door delivery with zero hidden fees.
  • Multi-Leg Tracking Orchestration: Querying real-time shipment progress across Stage 1 (Factory Release & UN3480 DG Certification), Stage 2 (DDP Linehaul & Port Customs Clearance), and Stage 3 (Last-Mile Courier Door Delivery) to display live transit updates via our Order Tracking portal.
  • Warranty Binding, Anti-Fraud Enforcement & Stinger Care Protocol: Verifying and binding unique chassis VINs and UN3480 battery serial numbers to customer order records to authorize 1-Year (365-day) Limited Warranty coverage starting strictly from the confirmed carrier delivery date. Enforcing the mandatory 30-calendar-day post-delivery registration window and cross-referencing serial inputs against factory dispatch logs. Submitting false, mismatched, or inaccurate serial numbers during initial portal registration or subsequent claim filings renders the registration NULL AND VOID AB INITIO, resulting in permanent warranty forfeiture and preventing criminal fraud.
  • Customer Care & Technical Support: Communicating order tracking updates, answering technical inquiries, and processing modular warranty replacement component dispatches for verified, registered vehicles.
  • Fraud Prevention & Security: Authenticating account access, monitoring high-value transactions against chargeback fraud, and securing store infrastructure.
  • Legal Compliance: Meeting mandatory tax, customs accounting, and regulatory obligations under UAE law and international commerce protocols.

3. DISCLOSURE & DATA SHARING

We do not sell your personal data. We disclose personal information only to trusted third-party service providers bound by strict confidentiality and data protection obligations:

  • E-Commerce Platform Provider: Shopify Inc. (hosting, database management, checkout security).
  • Logistics & Customs Partners: International ocean/air carriers, licensed HazMat transport handlers, and destination courier networks (e.g., DPD, FedEx, UPS, DHL) necessary to complete 100% Free DDP delivery across our 9 primary global regions.
  • Tracking Aggregators & API Services: Multi-carrier tracking engines and webhook integration providers utilized to query multi-leg shipping status.
  • Payment Processors: Tier-1 merchant banking gateways operating under strict PCI-DSS compliance standards.
  • Legal Authorities: Statutory regulatory bodies, customs agencies, or law enforcement entities when strictly required by applicable UAE or international laws.

4. INTERNATIONAL DATA TRANSFERS & SECURITY

Your personal data may be transferred to and stored in global data centers, including servers in the United Arab Emirates, the United Kingdom, the European Union, and North America. Where data is transferred internationally, Stinger Electric FZE ensures compliance with recognized legal transfer mechanisms (such as Standard Contractual Clauses) to protect your privacy.

We enforce technical and administrative security controls (including SSL encryption and access firewalls) to safeguard your data. However, no electronic transmission over the internet can be guaranteed as 100% impenetrable.

5. YOUR DATA RIGHTS

Depending on your country of residence (including the UAE, UK, EU, US, CA, AU, KW, QA, and SA), you may hold the following statutory rights regarding your personal data:

  • Right to Access / Know: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal records.
  • Right to Erasure / Deletion: Request deletion of your personal data, subject to mandatory legal, customs, and warranty retention requirements.
  • Right to Restriction / Objection: Object to or restrict specific processing operations.

To exercise any of these rights, please contact our Data Protection Office at admin@stingerelectric.shop.

6. DATA CONTROLLER & CONTACT INFORMATION

For the purposes of applicable data protection legislation, the Data Controller is:

Stinger Electric FZE
Trade License No. 11626 | Establishment Card No. 379933/6
Block B-B58-086, SRTIP, P.O. Box 66636
Sharjah, United Arab Emirates
Telephone: +971 50 144 2145
Email: admin@stingerelectric.shop